FAQ – Custom Wooden Gifts & Crafts
1. What kind of wooden gifts do you offer?
We specialize in custom wooden gifts and crafts, including coasters, photo frames, ornaments, display plaques, wall decorations, bookmarks, and keepsakes. Designs can be decorative, functional, or fully customized to your ideas.
2. Can I customize the design with my logo, theme, or concept?
Absolutely. Over 90% of our orders are custom-made. We can engrave your logo, create themed patterns, or develop new shapes. Just send us your ideas or references, and we’ll make it happen.
3. Is there a minimum order quantity (MOQ)?
Yes. Our typical MOQ is:
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100 pcs per design for standard souvenir products
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500 pcs for full custom shape development
We also support small batch orders for trial markets — contact us to discuss.
4. Do you offer samples before bulk orders?
Yes. We can provide a physical sample or digital mock-up depending on the item. Sample costs vary based on complexity, but are often deducted from the bulk order.
5. What materials do you use?
Our main material is high-quality plywood (FSC available) with precise laser cutting and engraving. We also work with bamboo, MDF, acrylic, and mixed materials on request.
6. Where do you ship?
We ship worldwide by air, sea, or express courier (DHL, FedEx, UPS). Our main markets include the USA, Canada, Europe, Australia, and Japan.
7. How long is production time?
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Sample development: 5–7 working days
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Bulk production: 15–30 days depending on quantity
We accommodate urgent timelines where possible.
8. Can you help design the packaging or display cards?
Yes. We offer custom back cards, packaging, and display solutions to match your brand and store presentation.
9. Do you have certifications?
Yes. We can supply FSC certificates, material safety data, and factory audit reports for distributors and retail chains.
10. What makes Ocean Crafts different?
We combine wooden craftsmanship + creative design + reliable export experience. Our products are not just wooden crafts — they are meaningful gifts and lasting decorations your customers will value.
❓Still have questions?
Feel free to reach out via our Contact Us page or email us at gillian@oceansouvenirgift.com — we'll respond within 24 hours.